- What are the 4 main ways to implement appreciation?
- During epay, Reading Disclosure, Calendar, Closing
- Opening, Epay, Disclosures, Pay History
- Call open, pay history, card term, communication
- Epay, Calendar, card term, closing
- What is Human Touch?
- Kyle's Idea of dark humor
- Customer Rapport
- Talking to CM about your feelings
- Not sounding robotic
- When should you relate to the CM?
- Sometimes
- When you feel like it
- Barely!
- Always
- What should a summary include?
- Information given, actions made to account, account details
- Epay information and payment details
- Late fee waiver and epay
- Wrapping up disclosures
- When should you ask the Exceeding Expectations Question?
- Anytime except a Transfer
- On every non escalated call
- When you feel the cm is happy
- When you are happy
Quiz work
- Created 14/11/2022
- Published 15/11/2022
- Amended 14/11/2022
- Difficulty Easy
- Questions 5
- Theme Company
You have the choice between 3 types of design:
- Orange
- Blue
- Light
| Pos. | Player | Score | Chrono | Date |
|---|
Following the classification
